John responded very quickly to my inquiry about installing a pergola on our garage deck, which is south facing so gets crazy intense sun. He provided several options together with pictures, and came within a week to inspect our garage deck to verify what options worked.
The foreman, Levi, was on time, polite, professional and the crew worked quickly, but carefully. My wife is a structural engineer and was curious about the whole process. The crew was happy to work with her and answer all questions.
The final product is awesome. The quality of the wood is clearly high, the shade provided is excellent, even in the hottest part of the day, and the price was (by far) the best quote we got. It’s hard enough to get contractors to respond to emails and get quotes. This was next level great service.
After the construction was done, John followed up to make sure everything was to our liking and asked for suggestions of how to improve their service. I struggle to come up with suggestions, but I *love* that he asked. This is the sign of a good business – always looking to be better.